As of 10:30 AM CDT on August 22, PayPal has re-enabled our ability to accept payments via PayPal. We learned this morning that our account was disabled last week due only to a domain name that had no association with Sav. We provided this explanation to PayPal and they promptly re-enabled our access. Most importantly, we just wanted to give our huge thanks to the domain community and our many users for taking the time to reach out to PayPal on social media to promptly bring this matter to their attention!
August 18, 2022: First off, we’d like to notify and thank our customers for their patience with the sudden issue regarding PayPal on our website.
Last night we received an email from PayPal stating that we can no longer do business with PayPal. The email didn’t state any more information except that there was a trademark or copyright violation regarding the sale of an item. We were never provided any additional information about the alleged violation. Additionally, we were never given any prior notice, nor any chance to explain any transaction before being banned.
We understand that PayPal has suddenly banned other domain service companies without initially giving detail of the reasoning, including NameBio last year. We are hoping for a chance to know why we have been banned, and to be given a chance to rectify the issue quickly and easily. But PayPal has not provided us any way to do that, other than to send a letter to their legal department.
To suddenly ban an ICANN-accredited domain name registrar without providing any specific details is a bad business practice. Sav and other registrars deserve a chance to explain and rectify any transaction before suffering a total, sudden ban. We hope that PayPal will reach back out to us soon to correct this mistake.
To our many users that use PayPal as their primary payment method, we are just as frustrated as you are. At the moment, we suggest you use a credit card to make any purchases on Sav while our attorneys work to contact PayPal and resolve this issue. We are hoping to get this issue solved as quickly as possible.
PayPal’s sudden and unfair decision to ban Sav has hurt our business. We are trying to do everything we can to give creators and domain investors the easiest experience possible, and PayPal has been part of that experience for many of our customers, for two years.
If you have any connections at PayPal or time to tweet them on behalf of Sav, then we would greatly appreciate the support! We will update this post as soon as we get more information.